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PROCESS IMPROVEMENT for the SECURITY COOPERATION COMMUNITY
The Department of Defense and the Security Cooperation Community are dedicated to improving performance across the full range of their activities. These activities include the traditional elements of Security Assistance (FMS, FMF, and IMET), and a growing array of
DoD-funded programs. Our policies and processes, and the resources that support them, require application and examination to ensure they achieve the level of performance our tasks demand, in the most efficient and effective ways possible.
DSCA continues to improve its business processes and work with the military departments and defense agencies to identify common solutions to make FMS and related processes more responsive. BPR remains an important method of promoting changes that make business processes better, faster, cheaper and/or more responsive to the customer(s). DSCA is also embracing CPI, particularly highlighting and promoting proven �Best Practices� accomplished by the Security Cooperation community. CPI represents the latest form of process improvement, formally endorsed by the Department of Defense, which encompasses techniques such as LEAN and Six-Sigma. DSCA highly encourages the Security Cooperation community to submit new ideas that will result in improvements to our business processes. BPR/CPI is a mindset and a challenge to all to find and implement improvements. We intend to make this a key aspect of our work in policy and resource management. One way to achieve our goals in this area is to encourage the sharing of information. Please submit your ideas as well as share your �Best Practices.� E-mail your ideas and �Best Practices� to
cpi@dsca.mil.
This evolution � identifying better ways to find and implement efficiencies � must continue. Our customers and stakeholders expect a high level of service and responsiveness not only in terms of day-to-day business processes, but in terms of how this broad enterprise supports DoD policies and contributes to countering terrorism and international security. Those organizations that received funding to do the business of Security Assistance and Security Cooperation will be expected to link their resource requirements to their goals and missions, and demonstrate the high performance of their activities.
Moreover, they are expected to use all the tools at their disposal to put continuous process improvement into effect, share their ideas, and attest to their successes.
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