• Formal standards and career certification guidelines for implementation of MILDEP/Agency civilian programs for International Affairs personnel

• Security Cooperation Internship Program

• International Affairs Masters Degree Program

Financial (IPT #2)

• Implement policy on the use of Standby Letters of Credit in lieu of termination liability payments

• Implement much-needed improvements to the payment schedule methodology

• Improve Case Closure process by incorporating additional Implementing Agencies (IAs) and promoting Accelerated Case Closure Procedures (ACCPs) with countries that currently do not participate

Partnering (IPT #3)

• Revised DEPSECDEF policy memorandum detailing extent to which customers may participate in contract process.

• Amendment to Defense Federal Acquisition Regulation Supplement (DFARS) allowing greater FMS customer participation in contract process.

• Institutionalize the "Team International" concept

• Web-based Security Assistance Customer Handbook

Business Processes (IPT #4)

• Develop an automated Customer Satisfaction Survey for use by all MILDEPS

• Explore effective use of information technology to maximize electronic support to the Letter of Offer and Acceptance process

• Create electronic "how to" guide for customer Letter of Request (LOR) preparation, and "best practices" of the Security Cooperation Community for all to emulate. [The LOR guide has been discontinued as a separate document. It is available as a chapter within the Customer Guide under IPT #3.]

• The customer satisfaction Index has been tested by the U.S. Army.  It will be offered to the Navy and the Air Force to test and consider for use by mid-2002