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MEMORANDUM FOR :
DEPUTY UNDER SECRETARY OF THE ARMY
(INTERNATIONAL AFFAIRS)
ATTN: SAUS-IA-DSZ
DEPARTMENT OF THE ARMY
COMMANDER, UNITED STATES ARMY SECURITY ASSISTANCE COMMAND
DIRECTOR, NAVY INTERNATIONAL PROGRAMS OFFICE
DEPARTMENT OF THE NAVY
DEPUTY UNDER SECRETARY OF THE AIR FORCE
(INTERNATIONAL AFFAIRS)
DEPARTMENT OF THE AIR FORCE
DIRECTOR, DEFENSE LOGISTICS AGENCY
DIRECTOR, NATIONAL IMAGERY AND MAPPING AGENCY
DIRECTOR, DEFENSE THREAT REDUCTION AGENCY
DIRECTOR, DEFENSE REUTILIZATION AND MARKETING SERVICE
DIRECTOR, DEFENSE INFORMATION SYSTEMS AGENCY
DIRECTOR, DEFENSE LOGISTICS INFORMATION SERVICE
DEPUTY DIRECTOR FOR SECURITY ASSISTANCE,
DEFENSE FINANCE AND ACCOUNTING SERVICE - DENVER CENTER
SUBJECT :
New Metric to Measure LOA Processing Time Line Performance (DSCA 01-06)
Effective 1 Mar 01, the existing LOA Processing time line standard ("The maximum IA processing time between the LOR and release of the LOA or Amendment should normally be no more than 60 days.") will be replaced. The new standard calls for 80% of initial LOAs and Amendments to be transmitted within 120 days after implementing agency (IA) receipt of the LOR. The new measure represents a fundamental change in the way we view LOA processing. Unlike the old measure, this one analyzes a much broader scope including IA, customer, DSCA, and SAO processing times.
To implement this change, SAMM paragraph 70103.B. is deleted in its entirety and is replaced as follows:
"70103.B. Timeframes. The IA must formally acknowledge receipt of LORs within 5 days. Transactions for valid LORs must be submitted to the 1200 System within 10 calendar days of receipt of the request (see Chapter 15). LOAs must be listed in the 1200 System prior to requesting DoS approval; i.e., prior to countersignature or, if applicable forwarding directly to the requestor. The maximum processing time between IA receipt of the LOR and release of the LOA or Amendment should normally be no more than 120 days, with no adjustments for hold times or any other consideration. Because unforeseen delays may occur while processing some LOAs, IAs should process at least 80% of their total number of LOAs within 120 days.
The Defense Security Assistance Management System (DSAMS) will be used to gather reporting information. To aid in this effort, a new milestone was recently created in DSAMS. The new milestone, "DOCMNTSENT," is a mandatory entry and reflects the date the LOA is initially transmitted to the customer (or SAO). With the new measure, data integrity is critical. In addition to the "DOCMNTSENT" milestone, there are several other DSAMS milestones and fields on the "Customer Request" window which must be entered in a timely/consistent manner by all IAs. A table is attached which lists these milestones and fields, their definition, and a timeframe for entry. Effective 1 Mar 01, entry of these data elements within the timeframes described is mandatory.
Each of the military departments participated in our efforts to identify this new measure. We appreciate their support and hope our joint efforts will continue to improve LOA processing. Once we have gathered and analyzed data using this new measure, we will look to see if different measures may be appropriate for different types of cases and adjust the policy accordingly.
Changes to paragraph 70103.B. will be included in the electronic version of the SAMM on the Defense Acquisition Deskbook as E-Change 21. If you need additional information or have questions concerning this policy please contact Beth Baker, DSCA/PSD-PMD, (703) 604-6612 or Deanna DeSante, DSCA/ERASA-ER, (703) 604-6717.
Tome H. Walters, Jr.
Lieutenant General, USAF
Director
ATTACHMENT :
As stated
CC :
AMSAC-OL-MP
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