Thoughts on Business Measurement
Qualities of a world-class measurement system
Provides relevant and timely information required to meet the strategic objectives of the organization
- Accurate product and customer cost information
- Accurate operational performance information
- Dissemination of information to the right people at the right time in the right format
Less is more… focuses on a handful of critical measures to accurately portray the performance of the organization
Enables management to simulate future scenarios on which significant decisions will be based
Allows management to understand operational processes and stimulate process dynamics in order to optimize efficiencies and outputs
Links the organization’s strategic, operational, and individual goal setting process