Attributes of a Good Business Measure

• Supports Organization’s Goals and Objectives

  • Aligned with organizations direction

• Meaningful to customers

  • Supports customer focus

• Understandable, logical and repeatable

• Shows a trend over time

• Clearly defined

  • Virtually anyone in the organization understands what it is

• Economical to collect data

  • The result is worth the effort

• Provides timely information on which to take action

• It drives the appropriate action or behavior

The measure is a means to an end, not an end in itself!

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