Broad Types of Measures
Measures without targets, goals or standards
Raw data indicators
- Simple data that is reviewed for information purposes
- Can not be tied to a process
- Provides a general perception of the health of the organization
External output measures
- Monitors volume or quality of output
- Provides possible insights into customer satisfaction
Internal process measure
- Provides insight into the performance of a process as the output is created
- Designed to show ways to improve processes