Balanced Scorecard (cont’d)

• Balanced Scorecard links strategy to activities throughout the organization

  • Key to linking performance

• Accomplished by cascading strategic themes to identified critical success factors,

  • Key performance factors are then quantified

• Process is repeated as the groups look to the level above to derive their strategic objectives, critical success factors, and key performance indicators

  • Ensures that performance at the lowest levels supports organizational strategy

Previous slide

Next slide

Back to first slide

View graphic version