Balanced Scorecard Benefits
Focuses the organization on what is most important
- Linked to strategies, goals, impact to customers
Provides foundation for continuous improvement
- Balances improvement among all four quadrants
Supports the good of the organization over the good of an individual or functional group
Focuses attention on continuously improving employee performance
Balances internal and external perspectives
- Employees versus customers
Balances short and long term objectives
Balanced performance in all four quadrants is the end goal!